Open mobile app
Gearmarked purchase enquiries
Welcome to Gearmarked 🇸🇬
Purchase enquiries for:
- our items
-Shipment
-General enquiries
Gearmarked – Terms & Conditions (Refund & Damage Policy )
By purchasing from Gearmarked, you agree to the terms below. These terms explain when refunds are allowed, how claims must be made, and what situations are not covered. Please read before ordering. Claims that do not follow these rules will be rejected.
Refunds are only provided if:
No refunds are given for any other reasons outside these conditions.
Minor cosmetic marks(small scratches, chips), packaging wear, or normal manufacturing tolerances that do not affect function are not considered damage.
To qualify for a damage refund, you must provide clear proof immediately after receiving and opening the package. Required proof includes:
If proof is unclear, incomplete, edited, or delayed, the claim may be rejected. We may request additional proof if needed.
Refunds are only issued after we physically inspect the item. The item must be returned to our location for verification.
If the buyer refuses to return the item for inspection, no refund will be provided.
Once we receive and confirm the damage, the refund will be given on the spot via:
No inspection = no refund. No exceptions.
All refund requests must be made within 7 days of receiving the item. The timeline starts from the delivery or collection date.
Claims made after 7 days are automatically void and will not be accepted.
No refunds are given for delivery delays caused by:
Delivery time estimates are not guarantees.
No refunds are provided for:
Please confirm your decision before purchase.This applies to both deposits and pre order purchases
If product details are clearly stated in the listing or description, no refund will be given if the buyer failed to read them. This includes:
Not reading the description does not qualify for a refund.
No refunds are provided for mistakes caused by buyer-supplied information or unclear instructions. This includes:
Buyers are responsible for giving correct and complete instructions before service work is done.
Refunds will be issued if we cannot deliver the item due to:
Refund will cover the purchase amount only.
Refunds will not exceed the price paid for the item. We do not provide extra compensation for:
Refund = item purchase price only.
If a refund or compensation has already been provided to resolve an issue, it will be considered a final settlement of the matter.
The customer must confirm that all known issues have already been reported.
Customers are advised to fully inspect their items and report all issues before accepting any refund or compensation.
We reserve the right to reject claims if:
False claims may result in refusal of future transactions.
All items sold by Gearmarked are subject to supplier inventory availability. While we aim to keep our listings updated, certain sizes, colours, or variants may occasionally be unavailable or go out of stock after an order is placed.
By placing an order with Gearmarked, you acknowledge and agree to the following:
Gearmarked reserves the right to manage stock fulfilment in accordance with supplier availability.
By placing an order with Gearmarked, you confirm that you have read and accepted these Terms & Conditions. You agree to everything stated above.
Welcome to Gearmarked 🇸🇬
Purchase enquiries for:
- our items
-Shipment
-General enquiries