By purchasing from Gearmarked, you agree to the terms below. These terms explain when refunds are allowed, how claims must be made, and what situations are not covered. Please read before ordering. Claims that do not follow these rules will be rejected.
These Terms & Conditions apply to all purchases, orders, deposits, pre-orders, reservations and transactions made with Gearmarked, regardless of the platform or communication channel through which the transaction is made.
This includes, but is not limited to:
As long as the order or transaction is made through an official Gearmarked account, contact number, representative or authorised sales channel, these Terms & Conditions will apply regardless of where the purchase originated.
By making full or partial payment, paying a deposit, placing an order or proceeding with a purchase through an official Gearmarked sales channel, the customer confirms their acceptance of these Terms & Conditions.
Refunds are only provided if:
No refunds are given for any other reasons outside these conditions.
Minor cosmetic marks (small scratches, chips), packaging wear, or normal manufacturing tolerances that do not affect function are not considered damage.
To qualify for a damage refund, you must provide clear proof immediately after receiving and opening the package. Required proof includes:
If proof is unclear, incomplete, edited, or delayed, the claim may be rejected. We may request additional proof if needed.
If you discover damage, you must notify us immediately upon receiving and opening the package. If the item has been installed, used, or ridden before reporting, any approved refund will be limited to 80% of the purchase amount due to loss in item condition and value.
Refunds are only issued after we physically inspect the item. The item must be returned to our location for verification.
If the buyer refuses to return the item for inspection, no refund will be provided.
Once we receive and confirm the damage, the refund will be given on the spot via:
No inspection = no refund. No exceptions.
All refund requests must be made within 7 days of receiving the item. The timeline starts from the delivery or collection date.
Claims made after 7 days are automatically void and will not be accepted.
Specified or not, all delivery timelines provided by us are in working days (excluding weekends).
No refunds are given for delivery delays caused by:
Delivery time estimates are not guarantees.
No refunds are provided for:
Please confirm your decision before purchase. This applies to both deposits and pre-order purchases.
If product details are clearly stated in the listing or description, no refund will be given if the buyer failed to read them. This includes:
Not reading the description does not qualify for a refund.
No refunds are provided for mistakes caused by buyer-supplied information or unclear instructions. This includes:
Buyers are responsible for giving correct and complete instructions before service work is done.
Refunds will be issued if we cannot deliver the item due to:
Refund will cover the purchase amount only.
Refunds will not exceed the price paid for the item. We do not provide extra compensation for:
Refund = item purchase price only.
If a refund or compensation has already been provided to resolve an issue, it will be considered a final settlement of the matter.
The customer must confirm that all known issues have already been reported.
Customers are advised to fully inspect their items and report all issues before accepting any refund or compensation.
All items sold by Gearmarked are subject to supplier inventory availability. While we aim to keep our listings updated, certain sizes, colours, or variants may occasionally be unavailable or go out of stock after an order is placed.
By placing an order with Gearmarked, you acknowledge and agree to the following:
Gearmarked reserves the right to manage stock fulfilment in accordance with supplier availability.
For all overseas orders, the initial billed amount does not include final shipping fees. Shipping costs will be calculated and sent within 3–5 working days. Customers are required to make payment for the shipping fee on top of the item cost. Failure to pay the shipping fee will result in the order being cancelled without refund.
For all international orders, customers are responsible for any import taxes, customs duties, GST/VAT, clearance fees, brokerage fees, or any other charges imposed by the destination country or local authorities upon arrival.
Gearmarked only covers the costs specifically stated and paid for as part of the order, including the product cost and agreed shipping cost.
If additional taxes, duties, customs charges, or other fees are imposed upon arrival:
By placing an international order, the customer acknowledges that they are responsible for understanding and complying with the import requirements and applicable charges of their destination country.
This section applies to orders where a deposit is made to Gearmarked to reserve or order an item. This includes deposits made through Carousell or any other official Gearmarked sales channel.
Once the deposit is paid, Gearmarked will proceed to place the order for the item.
The deposit is strictly non-refundable.
By making the deposit payment, the customer confirms their order and agrees to proceed with the purchase.
Once the item reaches Gearmarked and the customer has been informed that the item is ready for collection, the customer will have exactly 40 days to collect the item.
The 40-day period begins from the date Gearmarked informs the customer that the item is ready for collection.
The customer is responsible for arranging collection within this period.
If the customer feels that they require additional time to collect the item, they may request an extension before the original 40-day collection period expires.
The collection period can be extended up to 90 days.
To receive this extension, an additional payment equivalent to 10% of the total product price will be required.
The extension will only be confirmed after the required 10% payment has been made.
If the customer does not collect the item within the required collection period and no extension has been arranged, Gearmarked will inform the customer that the deposit has been voided.
Once the deposit has been voided, there will be no claw back of the deposit.
The customer will not be able to reclaim the deposit or use the voided deposit towards another purchase.
Gearmarked may release or resell the item after the deposit has been voided.
If the customer fails to reply or communicate with Gearmarked after the required collection date, Gearmarked may treat the order as abandoned.
The customer will be informed that the deposit has been voided and the deposit will remain non-refundable.
Customers requiring additional time are responsible for contacting Gearmarked before the original collection deadline to arrange the 90-day extension.
For any order that requires the customer or their authorised representative to physically meet Gearmarked or attend the designated collection location to receive the item, the customer will be given the opportunity to inspect the item thoroughly before accepting and leaving with it.
Customers are responsible for checking the item on the spot, including, where applicable:
Customers are encouraged to take sufficient time to inspect the item thoroughly before completing the collection.
Once the customer or their authorised representative has inspected and accepted the item and left the collection location, the collection will be considered completed and the item's condition at the point of handover will be deemed accepted.
For issues that were visible or reasonably identifiable during the on-the-spot inspection, no refund, exchange, compensation, or refund dispute will be entertained after the customer has left the collection location.
By placing an order with Gearmarked, you confirm that you have read and accepted these Terms & Conditions. You agree to everything stated above.
These Terms & Conditions apply across all official Gearmarked sales channels, including the Gearmarked website, Carousell, Telegram, WhatsApp, social media, direct purchases and purchases made through authorised Gearmarked representatives.
By making full payment, partial payment or a deposit through any official Gearmarked sales channel, you confirm your acceptance of these Terms & Conditions.